jiliclub is committed to protecting the personal data of all members. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data as a Malaysian player using the jiliclub platform.
jiliclub collects registration data, KYC identity documents, transaction records, device information, and gameplay activity needed to operate your account and comply with our licensing obligations.
All personal data is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised jiliclub personnel on a strict need-to-know basis.
You have the right to access, correct, and request deletion of your personal data held by jiliclub. You may also object to certain processing activities and request data portability where technically feasible.
jiliclub ("jiliclub", "we", "us", "our") operates the online gaming and sports betting platform accessible at jiliclub.win. This Privacy Policy ("Policy") describes how jiliclub collects, processes, stores, and protects the personal data of individuals ("Members", "Players", "Users") who interact with our platform, including Malaysian players accessing jiliclub from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Bangsar, and throughout Malaysia.
By registering an account or using any jiliclub service, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not consent to this Policy, you must discontinue use of jiliclub services immediately.
This Policy applies to all personal data collected through the jiliclub website, mobile browser experience, live chat support interactions, email communications, and any other channel through which you interact with jiliclub.
This Policy is supplemental to and should be read alongside the jiliclub Terms & Conditions. Capitalised terms not defined herein carry the meaning given to them in the Terms & Conditions.
jiliclub collects personal data through multiple channels in the ordinary course of providing its gaming and betting services. The categories of personal data we collect include:
To comply with our international licensing obligations and anti-money laundering requirements, jiliclub may request copies of identity and address verification documents, including:
jiliclub does not store full bank account numbers or card numbers. Payment processing is handled by our licensed payment service providers.
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration & Identity | Account operation, KYC, age verification | Duration of account + 5 years |
| KYC Documents | Regulatory compliance, AML obligations | 5 years post-account closure |
| Financial Records | Transaction processing, audit trail | 7 years (regulatory minimum) |
| Technical & Device Data | Security, fraud prevention | 12 months rolling |
| Gaming History | Account records, dispute resolution | Duration of account + 2 years |
jiliclub processes personal data for the following purposes:
jiliclub processes personal data on the following legal bases:
jiliclub does not sell personal data to third parties. We share personal data only in the following circumstances:
jiliclub engages trusted third-party service providers to support platform operations, including payment processors, KYC verification technology providers, customer support platform vendors, and cloud infrastructure providers. All service providers are contractually bound to process personal data only on jiliclub's instructions and to implement appropriate security measures.
Certain technical data, including player session identifiers, may be shared with our licensed game studio partners (such as JILI Games, PG Soft, and Pragmatic Play) for the purpose of operating their games within the jiliclub platform. These providers operate under their own privacy and security frameworks.
jiliclub may disclose personal data to its licensing authority, law enforcement agencies, financial intelligence units, or courts where required by law, court order, or regulatory direction. jiliclub will, where legally permitted, notify affected members of such disclosures.
In the event of a merger, acquisition, or sale of jiliclub's business assets, personal data held by jiliclub may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.
jiliclub uses cookies and similar tracking technologies on the jiliclub.win website to provide and improve our services. The types of cookies we use include:
You may configure your browser to block or delete non-essential cookies. Note that disabling certain cookies may affect the functionality of the jiliclub platform.
jiliclub retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law and our licensing obligations. The retention periods applicable to each category of data are summarised in the table in Section 2 above.
Following the expiry of the applicable retention period, jiliclub will securely delete or anonymise personal data in accordance with industry-standard data disposal procedures. Anonymised, aggregated data that cannot be used to identify individuals may be retained indefinitely for statistical and business analysis purposes.
jiliclub implements a comprehensive technical and organisational security programme to protect member personal data, including:
Despite these measures, no data transmission or storage system is entirely impenetrable. In the unlikely event of a data breach that poses a high risk to your rights and freedoms, jiliclub will notify affected members without undue delay.
As a jiliclub member, you have the following rights with respect to your personal data:
To exercise any of the above rights, contact the jiliclub support team via 24/7 live chat or by emailing [email protected]. jiliclub will respond to valid requests within 30 days. Identity verification may be required before requests are processed.
jiliclub is strictly an adults-only platform for persons aged 21 years and older. jiliclub does not knowingly collect personal data from individuals under 21 years of age. If jiliclub becomes aware that an account has been registered by a person under the minimum age, the account will be immediately closed and all associated data will be securely deleted in accordance with our data disposal procedures.
If you have reason to believe that a minor has registered a jiliclub account, please contact our support team immediately via live chat.
jiliclub's platform infrastructure and some of our service providers are located outside of Malaysia. As a result, your personal data may be transferred to and processed in countries other than Malaysia, including the jurisdiction in which jiliclub is licensed. jiliclub ensures that all international transfers of personal data are conducted under appropriate safeguards, including contractual data processing agreements that impose equivalent data protection standards on recipient organisations.
jiliclub reserves the right to update this Privacy Policy at any time. When material changes are made, jiliclub will notify registered members via the email address on file or through a notice displayed prominently on the jiliclub platform. The "Effective Date" at the top of this Policy indicates when the current version came into force.
Your continued use of jiliclub services following notification of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.
If you have any questions, concerns, or requests relating to this Privacy Policy or jiliclub's data practices, please contact the jiliclub Data Privacy team through any of the following channels:
For responsible gaming assistance, deposit limit requests, or self-exclusion, please visit the jiliclub Responsible Gaming page or contact live chat directly. All responsible gaming requests are handled with the highest priority.
jiliclub takes your personal data seriously. 256-bit encryption, strict KYC, and a 24/7 support team mean your information — and your MYR — are always in safe hands.